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Soft skills influencing motivation and their impact on the employee performance: An Indonesian company case



Objective: The importance of this study in bridging the gap between existing research literature works of soft skills, motivation and employee performance, and offering an empirical reference to the industry’s experience.

Research Design & Methods: This study reflects an empirical analysis by taking a quantitative approach to finding and demonstrating the degree of the influence of variables on the proposed hypotheses.

Findings: The variables of soft skills, i.e. interpersonal skills and intrapersonal skills have shown a positive influence on motivation and a positive impact on employee performance. These variables have a continuous effect on the overall performance of the company. The analytical results represented empirically through the path analysis conducted in this study.

Contribution & Value Added: This study emphasizes the creation of understanding among companies, primarily to strengthen soft skills that go hand in hand with growing hard skills, to promote encouragement to take the effect of the overall performance of employees and organizations to thrive and indeed grow in the current era of global competition.


Author Biography

Cheng-Wen Lee

Professor in the Department of International Business, College of Business, Chung Yuan Christian University (CYCU) Taiwan. Research interests: International Business Management, International Marketing, International Marketing Management, and Global Logistics Management.

Alum Kusumah

Ph.D. scholar in the Department of International Business, College of Business, Chung Yuan Christian University (CYCU) Taiwan. A master's degree from the University of Muhammadiyah Jakarta and a Ph.D. scholar in CYCU since 2018. Research focus: International Business Management, Human Resources Management, Operational Management, and Organizational Behaviour.


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